Shipping Policy
Last Updated: May 22, 2026
100% Digital Delivery
AIM - AI Infrastructure & Machines is a digital agency specializing in custom web platforms, cloud automation, and AI workflows. **Our Business does not ship physical goods or tangible items**.
1. Digital Fulfillment & Timeframes
Because all services, software implementations, and creative productions are strictly digital assets, they are delivered electronically. Here is how and when we deliver our primary features:
- AI Websites & Custom Code: Deployed directly to production environments (such as Firebase Hosting, Vercel, or custom servers) and/or shared via private GitHub repositories within standard project timelines.
- AI Voice Agents & Telephony setups: Integrated into cloud calling channels, linked to client CRM accounts, and activated remotely.
- Social Media Materials & Video assets: High-definition video reels, images, and copywriting assets are transferred online using secure file transfer services (e.g. Google Drive) or uploaded directly to scheduling tools.
2. Costs & Surcharges
Since there are no physical boxes, packaging materials, or freight logistics involved:
- There are absolutely **no shipping charges, customs duties, or postal fees** associated with any of our services.
- Any setup or hosting fees relate purely to developer hours, cloud platform expenses, domain configuration fees, or outbound telephony minutes.
3. Global Digital Availability
As a digital-first enterprise, we proudly serve clients and scale business systems globally across the UK, Europe, India, and beyond. So long as you have internet connectivity, we can build, host, and maintain your custom AI automation infrastructure.
4. Support and Technical Help
If you encounter issues accessing, downloading, or configuring your custom digital assets, please reach out to our team: