How many calls a day can APEX Connect handle?

Capacity is the calling window × concurrent lines ÷ call length. With 10 lines and 30-second calls over a 24-hour window that is up to 28,780 calls a day, and every answered call is followed by an automatic WhatsApp message. The platform has been load-tested at a peak of 15,000 calls.

Who builds APEX Connect?

AIM Systems (aimsystem.in), a product-engineering-first company that designs, builds and operates it. AIM Studio (aimstudio.co.in) is the AIM Systems product showcase.

What is APEX CONNECT by AIM?

APEX Connect by AIM Systems is a bulk AI voice agent and an AI receptionist in one platform. It runs outbound calling campaigns, answers every inbound call 24/7, books appointments and follows up on WhatsApp, in Hindi and English, for clinics, hospitals, real estate, education and any business that runs on calls.

Can APEX CONNECT handle bulk calling and appointments for local categories?

Yes. APEX CONNECT is designed for all commercial categories (hospitals, schools, clinics, real estate, agencies, and retail) to handle thousands of concurrent calls, book live calendar bookings, and sync with your local HMS CRM or ERP system.

Which cities does APEX Connect work in?

It runs in the cloud, so it works for businesses anywhere in India, the UK and the EU. Teams use it in Mumbai, Delhi, Bengaluru, Hyderabad, Ahmedabad, Chennai, Kolkata, Surat, Pune, Jaipur, Lucknow, Kanpur, Nagpur, Indore, Thane, Bhopal, Visakhapatnam, Patna, Vadodara, Ghaziabad, Ludhiana, Coimbatore, Agra, Burhanpur, Gurgaon, and Noida.

What can the AI receptionist do?

The AI receptionist answers calls 24/7, understands the caller, books or reschedules appointments, captures leads, answers FAQs, and hands off to a human when needed — in English and Hindi.

Can I run APEX CONNECT under my own brand?

Yes. APEX CONNECT is multi-tenant and white-label: agencies and resellers can run the entire platform under their own brand, domain and pricing, managing many clients from one dashboard.

Which regions does APEX CONNECT serve?

APEX CONNECT serves businesses across India, the United Kingdom and the European Union, with data-protection alignment for GDPR (UK/EU) and India's DPDP Act.

How fast does the AI respond on a call?

APEX CONNECT typically responds in under two seconds per turn, so conversations feel natural and real-time.

How much does APEX CONNECT cost?

APEX CONNECT offers self-serve plans starting from affordable tiers for solopreneurs, scaling to enterprise white-label licensing. Visit the pricing page for current plans or contact sales for custom enterprise quotes.

What languages does APEX CONNECT support?

APEX CONNECT currently supports English and Hindi for both inbound and outbound voice calls, with Devanagari sentence boundary detection for natural Hindi TTS streaming.

How do I integrate APEX CONNECT with my existing systems?

APEX CONNECT integrates via API with popular CRMs, calendaring tools, and communication platforms. The platform connects with Twilio for telephony, WhatsApp Business API for messaging, and supports webhook-based integrations with any system.

Is APEX CONNECT secure and GDPR compliant?

Yes. APEX CONNECT is built with data-protection alignment for GDPR (UK/EU) and India's DPDP Act. Call recordings and data are encrypted, and the multi-tenant architecture provides per-tenant data isolation.

How long does it take to set up APEX CONNECT?

Self-serve plans activate instantly from the dashboard — you can be live in minutes. Enterprise and white-label deployments typically take 1–2 weeks including custom configuration and onboarding.

Does APEX CONNECT support human handoff during calls?

Yes. APEX CONNECT can seamlessly transfer a live call to a human team member when the AI detects the caller needs specialised help, ensuring no customer is ever stuck in an AI-only loop.

What technology stack does APEX CONNECT use?

APEX CONNECT is built on enterprise-grade cloud infrastructure integrated with state-of-the-art conversational AI models and high-speed voice streaming protocols. This ensures sub-second response times, secure multi-tenant data isolation, and natural, real-time conversation flows.