Return Policy

1. Why We Do Not Support Returns

Because AIM creates digital goods and services that are custom-engineered for your specific business requirements, all of our deliverables are intangible and permanent. These include:

• Custom React, Vue, HTML, or 3D web code deployed to your production environment or delivered via Git repositories.
• Proprietary AI calling scripts, voice synthesis agents, and automated CRM pipelines.
• Bespoke high-end videography shoots, Canon R6 raw footage, and motion graphic assets.

Since these products cannot be "restocked," "de-allocated," or shipped back to us in a physical warehouse, they are classified as permanent digital assets. Consequently, **returns, exchanges, and physical buy-backs are entirely unsupported**.

2. Satisfaction & Iteration Safeguards

To ensure you receive the exact system and style that your brand demands, we implement rigorous review safeguards:

• Interactive Mockups: For website builds, we align on wireframes and visual states before writing any production-level code.
• Creative Revisions: All graphic designs and video campaigns include pre-allocated revision cycles (up to 3 revisions depending on your package) so that you can guide and perfect the final output.
• Testing Runtimes: AI voice scripts and chatbot dialog setups undergo detailed manual testing phases to confirm logic constraints before deploying them to your customer-facing environments.

3. Contacting our Support Team

If you experience configuration issues, domain hosting setup problems, or minor bugs in your deployed AI pipelines, our technical support is available to assist you in resolving the issues: