Refund Policy

1. Customized Services & Digital Products

At AIM - AI Infrastructure & Machines, we specialize in high-end, custom development (ranging from 1-page sites to advanced 3D modeled layouts), bespoke AI calling pipelines, and tailored workflow integrations.

Because these services require immediate developer allocation, customized infrastructure setup, and bespoke creative planning from our team, **all initial setup fees and project-specific development deposits are strictly non-refundable once active programming, system design, or wireframing has begun**.

2. Marketing Productions & Cinematic Shoots

For SMM Packages (Standard/Premium) that involve on-site physical shoots, equipment reservations (such as Canon R6 Mark II cameras), and crew mobilization:

• Once a physical shoot has taken place, the production fees for that session cannot be refunded.
• We offer standard creative draft revisions (2 revisions per creative for SMM Basic & Standard; 3 revisions for SMM Premium) to ensure maximum design alignment and customer satisfaction.

3. Ongoing Subscriptions & Cancellations

For ongoing monthly service subscriptions (such as AI Calling credits, AI Receptionist maintenance, and SMM Management):

• You can cancel your recurring monthly subscription at any time.
• Cancellations will take effect starting from the *next* billing cycle. We do not provide prorated or partial refunds for the active billing month already in progress, and your services/credits will remain active until the end of the current paid period.
• AI calling plans are provisioned on fixed telecommunication credit volumes. Unused call minutes are non-refundable and do not roll over to subsequent months.

4. Double Payments & Technical Billing Errors

In the event of accidental duplicate transactions, technical billing errors, or overcharges generated by our payment gateways, we will gladly investigate and issue a 100% refund of the excess charged amount directly to your original payment method within 5–7 business days.

5. Refund Request Process

To report billing issues or request cancellation of your monthly automation plans, please contact our founder, Ankit Panicker, directly: